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Operations management

Schonberger, Richard.

Operations management improving customer service Richard J. Schonberger, Edward M. Knod, Jr. - 4th ed., International student ed. - Homewood, IL Irwin c1991. - xvii, 926 p. ill.

Includes bibliographical references and index.

ISBN: 0256098816 (International ed. : pbk.) 0256082405

LCCN: 90044669

Subjects--Topical Terms:
Production management

LC Class. No.: TS155 / .S3244 1991

Dewey Class. No.: 658.5

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