APA

Levit S., . (1994). Quality is just the beginning: managing for total responsiveness. New York: McGraw-Hill.

Chicago

Levit Steve, . 1994. Quality is just the beginning: managing for total responsiveness. New York: McGraw-Hill.

Harvard

Levit S., . (1994). Quality is just the beginning: managing for total responsiveness. New York: McGraw-Hill.

MLA

Levit Steve, . Quality is just the beginning: managing for total responsiveness. New York: McGraw-Hill. 1994.